Lancer Technical Support
If you need assistance or have a question, Lancer's Technical Support Help Line is available to connect you with a Lancer technical support representative. Answering questions in a timely and professional manner, providing a recommended course of action and diagnosing and troubleshooting service issues is their top priority. Parts ordering and preventative maintenance packages also fall within their knowledge scope. Please direct all questions to us via phone at (800)332-1855 or via email at firstname.lastname@example.org.
If you need on-site service at your facility, we will promptly refer you to a field service representative.
Customer Service is available between the hours of 8:00 am and 7:00 pm EST Monday through Friday. After hours contact numbers for Lancer Technicians are available upon request.
Download the Lancer Alarm Troubleshooting Guide for the LX, UP, LXA and TI washers. This guide will provide immediate assistance for working through standard alarms. Feel free to contact Lancer directly for any additional questions you may have.