LANCER Technical Support


Lancer Glassware Washer Technical Support

If you need assistance or have a question, Lancer's Technical Support Help Line is available to connect you with a Lancer technical support representative. Answering questions in a timely and professional manner, providing a recommended course of action and diagnosing and troubleshooting service issues is their top priority. Parts ordering and preventative maintenance packages also fall within their knowledge scope. Please direct all laboratory glassware washer questions to us via phone at (800)332-1855 or via email at

If you need on-site service at your facility, we will promptly refer you to a field service representative.

Customer Service is available between the hours of 8:00 am and 7:00 pm EST Monday through Friday. After hours contact numbers for Lancer Technicians are available upon request.

Download the Lancer Alarm Troubleshooting Guide for the LX, UP, LXA and TI washers. This guide will provide immediate assistance for working through standard alarms. Feel free to contact Lancer directly for any additional questions you may have.

Information Downloads

Alarm Trouble Shooting Guide
Cleaning Solutions Guide

Questions or inquiries about this?

Contact us for further information.

    Call Us           Email Us
    Request a Quote      

Share or add as favorite

    Share        Request Info